Code of Ethics for Business Associates and Service Providers

Public Statement | Ethical Conduct and Business Relationships

Our Commitment to Ethical Business Conduct

EswatiniBank is committed to conducting its business with integrity, professionalism, fairness and accountability. We recognise that our relationships with business associates, suppliers, contractors, consultants, service providers and other external stakeholders play an important role in maintaining public confidence in the Bank.

In line with the Bank’s Code of Ethics, EswatiniBank expects all external stakeholders engaged in business with the Bank to uphold the highest standards of ethical and professional conduct. These expectations apply throughout the duration of any business relationship, contractual engagement or service arrangement with the Bank.

Our Expectations of External Stakeholders

All external stakeholders are expected to:

1. Act with Integrity and Honesty

Conduct all business dealings with honesty, transparency and integrity. Stakeholders must avoid fraudulent, deceptive, misleading or otherwise unethical practices and ensure that their dealings with the Bank are conducted in good faith.

2. Maintain Professionalism and Respect

Treat the Bank’s employees, customers, representatives and other stakeholders with dignity, fairness and respect. Discrimination, harassment, intimidation, victimisation or any form of disrespectful conduct will not be tolerated.

3. Prevent Bribery and Corruption

Refrain from offering, soliciting, giving or accepting bribes, improper inducements or any other benefits intended to influence business decisions or secure an unfair advantage. Business dealings must be conducted in a manner that safeguards the Bank’s integrity and reputation.

4. Avoid Conflicts of Interest

Disclose any actual, potential or perceived conflict of interest that may compromise, or appear to compromise, the impartiality and objectivity of business dealings with the Bank. Stakeholders are expected to act in the best interests of the contractual relationship and avoid situations that could undermine trust.

5. Protect Confidential Information

Safeguard all confidential, proprietary and sensitive information obtained through engagements with the Bank. Such information must not be disclosed, misused or accessed without proper authorisation and must be handled in accordance with applicable contractual, legal and regulatory requirements.

6. Comply with Applicable Laws and Requirements

Conduct business in compliance with applicable laws, regulations, contractual obligations and relevant Bank requirements. Stakeholders are expected to observe the ethical principles underpinning the Bank’s Code of Ethics and comply with all requirements applicable to their engagement.

7. Promote Responsible Business Practices

Act responsibly in all dealings with the Bank and its stakeholders, including the appropriate use and protection of the Bank’s assets, resources and information. Stakeholders must exercise due care and avoid conduct that may expose the Bank to financial, operational, legal or reputational risk.

Reporting Unethical Conduct

EswatiniBank encourages all stakeholders to report suspected or actual unethical conduct, misconduct or violations of the Bank’s Code of Ethics.

Concerns may be reported through the Bank’s established reporting channels, including:

• The relevant Bank representative or Head of Department.
• The Company Secretary.
• The Executive Manager Corporate Services.
• The Bank’s whistleblowing channels, as provided for under the Whistleblowing Policy.

Stakeholders may also report ethical concerns directly to the Whistleblowing channels, in accordance with the applicable reporting procedures, through the provided reporting channels:

EswatiniBank is committed to investigating reported ethical violations and taking appropriate corrective action. Reports made in good faith will be treated seriously, and victimisation of individuals who report suspected misconduct is not tolerated.

Commitment to Ethical Partnerships

EswatiniBank values its relationships with external stakeholders and recognises the importance of mutual trust, accountability and ethical conduct in achieving sustainable business outcomes.

All business associates and service providers are expected to familiarise themselves with the Bank’s Code of Ethics and adhere to the principles and standards applicable to their engagements.

Ethical conduct is a shared responsibility. Together, we can uphold the integrity, reputation and values of EswatiniBank.