Terms & Conditions

Privacy Laws Apply to Eswatini Bank

Eswatini Development and Savings Bank, trading as Eswatini Bank is owned by the Government of Eswatini with a 100% Shareholding. The Bank is a regulated by the Central Bank of Eswatini. The Bank also adhere to other financial regulations in the Banking Sector locally and Internationally including Anti Money Laundering Laws, MasterCard and VISA mandates.

How Eswatini Bank App Collect User Data

Eswatini Bank will collect data in two main ways:

How your Data will be used

The Eswatini Bank will user your Data for your Bank account activation, Registration to our digital products including the USSD, Mobile Banking, Wallet and Internet Banking. The bank will further use your data as a security measure our bank account by sent SMS and/or On time Password (OTP), that includes our cardless withdrawal product and Wallet products. Contact list will be populated for financial transactions only (no storing), in the sense that you will be able to select a contact to send money or to receive money with Eswatini Bank and/or to and from our integrated partners like the Mobile Money services.
We will use your data seek your participation in surveys loyalty points and to respond to any enquiry and feedback purpose.

User Data to be shared

The Eswatini Bank will share only your cell phone number to our Merchants and integrated partners such as MoMo and Emali who on Mobile Money services so to authenticate financial transactions before its completed. This forms part of our security feature in our App and your account as OTPs are generated for your approval. Contact in to book will not be in any way be shared with third parties, these are just for you ease of access and simplicity of the App usage.

Data to be collected by our App

We may collect information about you directly from you and that may include:

From time to time, we will provide you an opportunity to participates on surveys and some loyalty points benefits. You will also be updated on activity within your app including financial transactions performed through your username and App updates – that be done through short messaging (SMS) and emails as per your registered contact details in the Bank.

Privacy policy relating to children under the age of 13 years:

The Bank will always obtain verifiable parental consent before collecting personal information from children under the age of 13. This information shall be collected through the app during customer onboarding. This may include:

• The child’s name
• Mobile number
• Email address
• Date of birth
• Location
• Information collected through device permissions, such as access to the camera, microphone, or contacts list

All data collected shall be subject to applicable laws and regulations in Swaziland including but not limited to any privacy legislation and data protection legislation governing Customer data.

Access to contact list

Our Eswatini mobile app has access to the contact list maintained on a customer’s device for various transaction types. This allows customers to send money to contacts maintained in their mobile phone. The protection of personal information is of the utmost importance and security and proper use of customer information is mandatory.

We do not store nor use the contact information for any other purpose except to facilitate transactions by linking the chosen phone number to existing Swazi account number. Swazi Bank follows all applicable laws and regulations in Swaziland including but not limited to any privacy legislation and data protection legislation governing Customer data.

Internet banking mobile application (Eswatini) has access to the contact list maintained on a customer’s device for various transaction types. This allows customers to send money to contacts maintained in their mobile phone.

The protection of personal information is of the utmost importance and security and proper use of customer information is mandatory. We do not store nor use the contact information for any other purpose except to facilitate transactions by linking the chosen phone number to existing Swazi account number. Swazi Bank follows all applicable laws and regulations in Swaziland including but not limited to any privacy legislation and data protection legislation governing Customer data